Position Overview
The Administrative Assistant provides essential clerical and operational support to keep retail and organizational office workflows running smoothly. This role serves as a primary contact for donors, shoppers, and staff inquiries, handles document management, and assists with administrative tasks within the thrift store facility. This position provides FWS-eligible students with valuable experience in professional office communication, organization, and retail support operations.
Key Responsibilities
- Front Desk & Reception: Greet incoming donors, volunteers, and visitors in a welcoming manner; answer main phone lines, take detailed messages, and route inquiries to appropriate personnel.
- Document & Data Management: Assist with data entry, filing, scanning, and organizing donor logs, volunteer records, and store administrative files.
- Correspondence & Mail: Sort and distribute incoming mail and deliveries; draft routine emails and assist with store announcements or donor thank-you notes.
- Scheduling & Logistics: Assist in coordinating community room reservations, meeting setups, and maintaining shared office calendars.
- Office & Store Supply Inventory: Track office and administrative supply levels, keep work areas organized, and report supply replenishment needs to the supervisor.
- Special Projects: Provide administrative support for community events, volunteer orientation programs, and ongoing thrift store initiatives as requested.
Work Schedule & Environment
- Hours: Flexible shifts (10–15 hours per week) arranged around academic schedules during store and office operating hours.
- Environment: Dynamic thrift store environment with work split between an office/front desk workspace and variable store spaces (e.g., back-of-house sorting areas, community rooms, or retail floor as needed). Involves sitting, walking, and light lifting (up to 15–20 lbs for office materials or incoming donations).
